Itinerary Diary Tour & Travels ("Itinerary Diary", "we", "us", "our") respects your privacy. This policy explains what information we collect when you use www.itinerarydiary.com or enquire with us, how we use it, and the choices you have.
On this page
1. Information we collect
We collect only what we need to plan your journey and respond to your enquiry:
- Details you give us — your name, email address, phone/WhatsApp number, destination interests, travel dates, number of travellers and any preferences you share through our enquiry forms or by message.
- Trip & booking details — where you proceed to travel with us, passenger names, travel documents and itinerary details necessary to make bookings with hotels, airlines and local partners.
- Technical data — when you submit a form we also record the page URL, referring page, timestamp and your browser/device information to help us prevent spam and improve our service.
2. How we use your information
- To respond to your enquiry and prepare a personalised itinerary and quotation.
- To make and manage bookings with our travel partners on your behalf.
- To provide customer support before, during and after your trip.
- To send you information you have requested and, where you have agreed, occasional travel ideas and offers.
- To detect and prevent fraud, spam and misuse of our website.
- To meet our legal, tax and accounting obligations.
3. Legal basis & consent
We process your information to take steps at your request before entering into a service, to perform our services, to comply with the law, and on the basis of your consent for marketing communications. You may withdraw consent at any time.
4. When we share information
We do not sell your personal information. We share it only with the partners needed to deliver your trip — for example hotels, transport operators, activity providers, airlines and destination management partners — and with service providers who help us operate (such as our email/enquiry delivery provider). These parties receive only the information necessary for their role. We may also disclose information where required by law.
5. Payment information
Where a booking requires payment, transactions are handled through recognised banking and payment channels. We do not store full card numbers on this website. Please never send full card details, CVV or passwords by email or WhatsApp; our team will never ask for them that way.
6. Cookies & analytics
Our website uses essential cookies to function and may use analytics to understand, in aggregate, how visitors use the site so we can improve it. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.
7. Data retention & security
We keep your information only for as long as needed for the purposes above and to meet legal and accounting requirements, after which it is deleted or anonymised. We apply appropriate technical and organisational measures — including HTTPS encryption in transit, access controls and spam protection — to safeguard your data. No method of transmission over the internet is completely secure, but we work to protect your information.
8. Your rights
You may request access to the personal information we hold about you, ask us to correct or delete it, or ask us to stop sending marketing messages. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.
9. How to contact us
For any privacy question or request, contact Itinerary Diary Tour & Travels:
- Email: help@itinerarydiary.com
- Phone / WhatsApp: +91 76499 29992 or +91 76499 99350
- Offices: Shimla (Head Office), Delhi and Canada
We may update this policy from time to time. The "last updated" date above shows when it was last revised.
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